Shipping

Shipping:
Lee Roberts Music Publications currently offers six different shipping options through the USPS. 

Orders are normally processed and shipped within 24 hours on weekdays, and 48 hours on weekends. When the order is shipped, a tracking number will be emailed to the customer.

Returns:
All sales on special offer or sale items are final.

However, any item that is defective or was shipped in error may be returned within 30 days of delivery. If 30 days have gone by since delivery, unfortunately, we cannot offer you a refund or exchange. 

 

To return your product:

Please contact Lee Roberts Music Publications and indicate the reason for the return so that we can provide you with an RA number and instructions for return. 

Returns cannot be made without an RA number.

 

Contact us at:

  • info@pacepiano-leerobertsmusic.com
    or
  • 518-533-4921
    or
  • Lee Roberts Music Publications
    PO Box 430
    East Greenbush, NY 12061

 

After you receive an RA number from us, please mail your product to:

PO Box 430, East Greenbush NY 12061, United States 


Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

A receipt or proof of purchase must be included with the returned item.

 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within approximately ten days.

Any item that is returned more than 30 days after delivery is not eligible for a refund. 

 

Late or missing refunds (if applicable) 

  • Please check your bank account again
  • Contact your credit card company. It may take some time before your refund is officially posted
  • Contact your bank. There is often some processing time before a refund is posted

If you still have not received your refund, please contact us at info@pacepiano-leerobertsmusic.com


Exchanges (if applicable)
 

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same item, please contact us as mentioned above.

The time it may take for your exchanged product to reach you may vary, depending on where you live,

Please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.


Secure Shopping:

Purchases on this Lee Roberts Music Publications website are made securely through Shopify Shipping by credit card or through PayPal Express. The customer is emailed a receipt for each transaction once payment is completed.

Shopify and PayPal protect the customer’s financial information with sophisticated fraud prevention and security systems. Credit card and financial information is kept confidential by Shopify and PayPal. Credit card numbers are not shared with the merchant.

Shopify/PayPal receive and provide to Lee Roberts Music Publications, the customer’s shipping address and phone or email contact information for the purposes of processing the order and contacting the customer.  Lee Roberts Music Publications does not share this information with third parties.

Privacy Policy - Shopify

Privacy Policy - PayPal